PASS GUARANTEED 2025 CISCO 820-605: AUTHORITATIVE NEW CISCO CUSTOMER SUCCESS MANAGER TEST DURATION

Pass Guaranteed 2025 Cisco 820-605: Authoritative New Cisco Customer Success Manager Test Duration

Pass Guaranteed 2025 Cisco 820-605: Authoritative New Cisco Customer Success Manager Test Duration

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Tags: New 820-605 Test Duration, Exam Dumps 820-605 Collection, Test Certification 820-605 Cost, Exam 820-605 Certification Cost, 820-605 Exam Quiz

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Cisco 820-605 exam is a comprehensive test that covers a wide range of topics related to customer success management. 820-605 exam covers topics such as customer engagement, customer success planning, adoption and expansion, customer satisfaction, and customer advocacy. 820-605 exam also covers best practices and methodologies for customer success management, as well as the tools and resources that are available to customer success managers.

Who should take the Cisco 820-605: Cisco Customer Success Manager Exam

The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 Exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam.

  • First-line support personnel
  • End-user technical staff
  • Network Administrator
  • Video system administrators

Cisco 820-605 exam covers various topics related to customer success management. These topics include understanding the customer’s business, identifying customer needs, mapping customer needs to Cisco solutions, and ensuring customer success. 820-605 exam also covers customer success metrics, such as customer satisfaction, customer retention, and customer loyalty. Moreover, the exam assesses the candidates’ skills in developing and executing customer success plans, as well as in managing customer relationships.

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Cisco Customer Success Manager Sample Questions (Q47-Q52):

NEW QUESTION # 47
What is a type of expansion opportunity?

  • A. positive customer sentiment
  • B. strong stakeholder communication
  • C. using latest release versions
  • D. additional user groups

Answer: D


NEW QUESTION # 48
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  • A. Evaluate the customer's expertise in managing the purchased solution.
  • B. Review the original business case and reassess desired outcomes with the new leadership
  • C. Review the original sales proposal with the sales team.
  • D. Offer discounts on new products to gain the interest of the new leadership.
  • E. Address and resolve all technical issues.

Answer: A,B


NEW QUESTION # 49
What is the main objective of customer success?

  • A. customer's reduction of risk
  • B. customer's return on investment
  • C. known and unknown features of product and solutions
  • D. outcomes customers are trying to achieve

Answer: D

Explanation:
The main objective of customer success is to ensure that customers achieve the outcomes they are trying to reach with the product or service. This focus on outcomes ensures that the customer success initiatives are aligned with the customer's goals and objectives


NEW QUESTION # 50
The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

  • A. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
  • B. Adopt a lifecycle approach with a proactive review of service performance against KPIs.
  • C. Have the CIO define a clear IT strategy and implement the suggestions immediately.
  • D. Have the CSM define how value should be measured at the end of the contract period.

Answer: B

Explanation:
Adopting a lifecycle approach with proactive reviews of service performance against predefined KPIs can help prevent disagreements over the value of delivered work. This approach ensures that both parties have a clear understanding of the expected outcomes and can address any issues before they escalate into significant disagreements.


NEW QUESTION # 51
Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company B?

  • A. Perform a marketing campaign and design a roadmap of new products.
  • B. Analyze annual recurring revenue growth and reduce renewal risks associated with technology.
  • C. Provide recommendations for training and offer scripts for learning products.
  • D. Observe the net promoter scores and how likely the customer is to create a success story.

Answer: C

Explanation:
To improve the health index of Company B, which has lower scores in Sentiment Score compared to its Health Index, the Customer Success Manager should focus on enhancing the customer's experience and satisfaction with the product. Providing training and learning resources can help improve product knowledge and proficiency, which can positively impact the sentiment score. References: The Cisco Customer Success Manager's role includes offering training and educational resources to improve customer satisfaction and product adoption, as indicated in the Cisco Customer Success Manager documentation.


NEW QUESTION # 52
......

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