FREE PDF 2025 NEWEST HP2-I57: DUMPS SELLING HP LIFECYCLE SERVICES FOR WORKFORCE COMPUTING 2024 QUESTIONS

Free PDF 2025 Newest HP2-I57: Dumps Selling HP Lifecycle Services for Workforce Computing 2024 Questions

Free PDF 2025 Newest HP2-I57: Dumps Selling HP Lifecycle Services for Workforce Computing 2024 Questions

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Tags: Dumps HP2-I57 Questions, HP2-I57 Exam Guide, Latest HP2-I57 Test Pdf, HP2-I57 Exam Dumps Pdf, Exam HP2-I57 Questions Answers

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

NEW QUESTION # 22

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios


NEW QUESTION # 23
What are the three Priority Services Packages? (Select three.)

  • A. Priority Anytime Access
  • B. Priority Management
  • C. Priority Access Plus
  • D. Priority Access

Answer: A,C,D

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day


NEW QUESTION # 24
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

  • A. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
  • B. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
  • C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
  • D. The partner must install the HP software on all HP and non-HP customer devices.

Answer: A,B

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.


NEW QUESTION # 25
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks


NEW QUESTION # 26

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage


NEW QUESTION # 27
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